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Tenders :GH/SEC/CPH/2017/020Rev.No : 0 Posted Date : 07/JUL/17Due Date : 28/JUL/17

Security Services at Copenhagen Airport Kastrup Denmark


Dear Security Service Provider


Sub: Tender for Security Services at Copenhagen Airport, Kastrup, Denmark


Air India Limited (AI), solely at its discretion desires to award Contract for availing Security Services on “Comprehensive Basis” for Air India flights at Copenhagen Airport, Kastrup, Denmark (CPH). Air India invites Security Service Providers authorized by the Appropriate Authority of Denmark and the Airport authority of CPH and already providing Aviation Security services to Scheduled Passenger flights at Europe to submit offers for handling Air India flights in the format provided, to make sure the flights of Air India, will be served with highest level of SECURITY without any irregularities.


1.      'Sealed Offer' superscribed in bold “Bid For Security Services Tender No: GH/SEC/CPH/2017/20 dated 07.07.2017, Copenhagen with name and address of the Bidder and then to be sent either by Hand Delivery/ Post/ Courier to reach latest by 1700 hrs (LT) on 28.07.2017 at the address mentioned below:


Mr. Gagan Chabbra

Manager – FRA,

Air India Ltd. Gutleutstr. 80 

D-60329 Frankfurt am Main  

Frankfurt, Tel no 0049-69-25600414



Response received after the due date, time and incomplete response are liable to be rejected.


3. Following Annexure are enclosed with this Tender Document.



Air India's current schedule of operations Copenhagen Airport, Kastrup, Denmark (CPH).


Definitions, Services Standards , Procedures and Resource requirement


Service Level Agreement(SLA)


Air India’s Service requirement as per IATA AHM 810 2013 Version. (including yellow pages of AHM 36th Edition)


Service Provider Profile and Terms of Technical Evaluation


Commercial Offer.


Check List

4. Your offer should be in “Two Separate Sealed Envelopes” as given below:

ENVELOPE – 1: Technical Bid Security Service Provider Profile ” (Containing Annex- VII, II, III, IV & V):


Information regarding Security Service provider in general including the structure of Company, turnover and experience in relevant business and capability to provide security services at Copenhagen Airport, Kastrup, Denmark in particular. Security Service provider’s response must reply each point mentioned in Annex-V strictly as per requirement and format of this Tender document. Air India reserves the right to reject the bids which do not comply and do not meet the requirements and experience or do not provide information in desired format or put in the commercial offer in “Technical Bid envelope”. Air India reserves the right to withdraw the complete Tender process at any stage without assigning any reasons thereof. In this response Services intent to be offered & provided, must be specified. “NO RATES MUST BE QUOTED OR INDICATED ON ANY OF THE DOCUMENTS IN THIS ENVELOPE.”


Please submit your quotation meeting the requirements of Annex II, III & IV (Version 2013 along with yellow pages of 36th AHM). The commercial offer may be submitted by responding against each para of Annex VI. Air India desires bidder to abide by all the terms and conditions of Annex-VI. Additional terms & conditions related to the para, if any to be proposed, may be indicated at the end of respective para by way of additional sub-para.


5. It may please be noted that, both the offers (Technical and Commercial) must be put

in separate sealed envelopes and both envelopes must clearly super-scribe the

following and submit these envelopes before the due date.


·         Tender No.

·         Name and Phone no. of the Service provider contact person.

·         Technical Bid or Commercial Offer.

6. Responses received after the due date, time and incomplete response are liable to be disqualified. Air India reserves the right to accept or reject any bids and/or cancel the tender process at its own discretion. Offers indicating rate(s) in the Technical Bid or commercial offer received in the Technical Bid Envelope (Envelope – 1) is liable to be rejected.


7. It may please be noted that date and venue of opening of the offers received will be intimated at the contact no. and Email ID provided on top of the envelope. Offers (bids) will be opened in the presence of those bidders who are interested to be present. Initially, the Technical offers (Envelope-1) will be opened. Subsequently, the Commercial offers (Envelop-2) will be opened, if possible, for those bidders who meet AI requirements technically under Annex V. Bidders will be informed about date, time and venue for opening of bids at the contact no. indicated on the top of the envelopes.


8. Please note that offers not fulfilling Air India’s tender requirement will not be considered. If due any local regulation or infrastructure limitations certain requirements cannot be met, or certain clarifications are required same must be brought to the notice of Air India before the last day of submission of offer. The contact for such clarification is mentioned below.


Mr. L. Velraj

ED-Security, Room No. 214 Safdarjung Airport, Air India Reservation Building, New Delhi 110003

Tel: +91 11 24623056, +919871371919


We shall appreciate if you confirm your participation in this tender after downloading the tender document, on our email IDs.





Seema Srivastava, ED (S&P)

Air India HQ

Tender Security CPH.doc

Address : Materials Management Department, Old Airport, Kalina Santacruz (E), Mumbai 400 029, India. Phone +91-22-26265555
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