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Tenders :GH/P&R/MXP/2017/014Rev.No : 0 Posted Date : 20/APR/17Due Date : 10/MAY/17

Tender for Comprehensive service (Passenger and Ramp) at Malpensa International Airport, Milan


Dear Handling Agent,


Sub: Comprehensive Ground Handling Services at Terminal-1, Malpensa International Airport, Milan


Air India Limited (AI), solely at its discretion desires to award Contract for availing “Comprehensive Ground Handling Services” comprising of Passenger Terminal Handling, Flight Ops, Ramp handling and Cabin Cleaning services for Air India flights at Terminal-1, Malpensa International Airport, Milan (MXP). Air India invite handling companies authorized by the local Aviation regulator and the Airport authority of Milan, to submit offers, in the format provided, for handling Air India flights at MXP.


2.         Please note the offer must be on comprehensive basis, for providing service directly or by way of subcontracting as per Article 3 of Main Agreement of IATA SGHA 2013, with prior consent and MOU with such outsourced service provider. Service providers with less than one year of experience in handling of Commercial Passenger Airlines operating Wide Body flights into MXP will not be considered for this tender exercise.


3.         You are requested to submit your 'Sealed Offer' on or before 10th May, 2017 by 1200 hours in the office of :


Manager – Milan, Air India Ltd.

Largo Richini 2/A

20122 Milan

Milan, Tel. +0039 0286453130



Response received after the due date, time and incomplete response are liable to be rejected.


4.         Following Annexure are enclosed with this Tender Document.



Air India's current schedule of operations at Milan.


Resource requirement, Procedures and Services Standards expected


Service Level Agreement(SLA)


Service requirement as per IATA AHM 810 2013 Version. (including yellow pages of AHM 36th Edition)


Handling Company Profile and Terms of Technical Evaluation.


Commercial Offer.


Check List.


5.         Your offer should be in “Two Separate Sealed Envelopes” as given below: The offer submitted will remain valid for six months from the last date of submission.


Envelope 1:“Handling Company Profile – GH”(Containing Annex- II, III, IV, V & VII )


Information regarding Handling Company in general including the structure of Company, turnover and experience in relevant business and capability to provide offered handling services at Terminal-1, Milan International Airport in particular. Handling Company’s response must reply each point mentioned in Annex  V strictly as per format of this Tender document. Air India reserves the right to reject the bids which do not comply and do not meet the requirements and experience or do not provide information in desired format or put in the commercial offer in “Technical Bid envelope”. Air India reserves the right to withdraw the complete Tender process at any stage without assigning any reasons thereof.

In this response Services intent to be offered & provided, must be specified. “NO RATES MUST BE QUOTED OR INDICATED ON ANY OF THE DOCUMENTS IN THIS ENVELOPE.”


Envelope 2:   “COMMERCIAL OFFER – GH” (Containing Annex-VI)


Please submit your quotation meeting the requirements of Annex II, III & IV (Version 2013 along with yellow pages of 36th AHM). The commercial offer may be submitted by responding against each para of Annex VI. Air India desires bidder to abide by all the terms and conditions of Annex-VI. Additional terms & conditions related to the para, if any to be proposed, may be indicated at the end of respective para by way of additional sub-para.


Master Envelope -


It may please be noted that, both the offers (Technical and Commercial) must be put in separate sealed envelopes and all the envelopes must clearly super-scribe the following and submit these envelopes before the due date.


·         Tender No.

·         Name and Phone no. of the Handling Company contact person.

·         Technical Bid or Commercial Bid.

6.         Responses received after the due date, time and incomplete response are liable to be disqualified. Air India reserves the right to accept or reject any bids and/or cancel the tender process at its own discretion. Offers indicating rate(s) in the Technical Bid or commercial offer received in the Technical Bid Envelope (Envelope – 1) is liable to be rejected.


7.         The offers received will be opened in the office of the Manager Air India (MXP) Milan International Airport in the presence of bidders who are interested to be present. Initially the technical offers (Envelop 1) will be opened. Subsequently the commercial offers (Envelop 2) will be opened only for those bidders who qualify Air India’s requirements technically under Annex V. Bidders will be informed about date, time and venue for opening of bids at the contact no. indicated on the top of the envelopes.


8.         For processing the offers Air India team will be required to carry out discussions with the parties for seeking clarifications and / or finalizing the terms of proposed SGHA. For this Air India team may also be required to work with your representative(s) on weekends also. Please ensure that these representative are fully authorized to clarify and commit on the services, terms and conditions etc. and must be given appropriate letter of authorization. If the parties after such discussion and finalization of terms, do not agree to such terms at a later date, before commencement of services, will not be considered for any further tender exercise at its discretion.


9.         If you require any clarifications, please contact Air India as per details mentioned below.

Mr. Shashi Kant Kaundal

Manager-Milan, Air India Ltd.

Largo Richini 2/A

20122 Milan Tel +39-0286453130,,

Mr. Manoj Kakar

Dy. General Manager, HCA,

Ground Handling HQ.

Air India Ltd.

Tel: +91 11 23422182,  23422162


            We shall appreciate if you confirm to above managers your participation in this tender.



              SK Kaundal, Manager-MXP

Tender P&R MXP 20 April 2017.doc

Address : Materials Management Department, Old Airport, Kalina Santacruz (E), Mumbai 400 029, India. Phone +91-22-26265555
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