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Tenders :GH/COMP/IAD/2017/009Rev.No : 0 Posted Date : 12/APR/17Due Date : 02/MAY/17

Tender for Comprehensive Ground Handling At Dulles Int"l Airport, Washington, USA(IAD)



Dear Handling Agent,

Sub: Passenger, Ramp Handling, Flight Operations and Cabin Cleaning at Dulles International Airport (IAD), Washington, USA.

Air India Limited (AI), solely at its discretion, desires to award Contract for availing “Comprehensive Ground Handling Services” comprising of Passenger, Ramp Handling, Flight Ops. and Cabin Cleaning to its Scheduled Commercial flights at Dulles International Airport, Washington (IAD). Being an authorized Handling Company at this Airport, you are requested to submit your offer, for providing Comprehensive Ground Handling services, in the format provided. Please note that the offer must be on Comprehensive basis, for providing service directly or by way of subcontracting as per Article 3 of Main Agreement of IATA SGHA 2013.

2. Following Annexure are enclosed with this Tender Document.


Air India's proposed schedule of operations at Dulles Int’l Airport (IAD).


Resource requirement, Procedures and Services Standards expected


Service Level Agreement(SLA)


Service requirement as per IATA AHM 810 2013 Version. (including yellow pages of AHM 36th Edition)


Handling Company Profile and Terms of Technical Evaluation


Commercial Offer.


Check List


Integrity Pact.


4.Your offer should be in “Two Separate Sealed Envelopes enclosed in the third Master Envelope” as given below. The offer should be valid atleast upto 30th Sept’ 2017.

ENVELOPE - 1: Technical Bid -“Handling Company Profile – GH” (Containing Annex-II, III, IV,V& VII)

Information regarding Handling Company in general including the structure of Company, turnover and experience in relevant business and capability to provide offered handling services at Dulles International Airport, USA in particular. Handling Company’s response must contain reply to each point mentioned in Annex-V strictly as per format of this Tender document. Air India reserves the right to reject the bids which do not comply and do not meet the requirements and experience or do not provide information in desired format or put in the commercial offer in “Technical Bid envelope”. Air India reserves the right to withdraw the complete Tender process at any stage without assigning any reasons thereof.

In this response (Technical Bid) Services intended to be offered & provided, must be specified. “NO RATES TO BE QUOTED OR INDICATED ON ANY OF THE DOCUMENTS IN THIS ENVELOPE.”

ENVELOPE – 2: Financial Bid – “COMMERCIAL OFFER – GH” – In the format as per Annex-VI

Please submit your quotation meeting the requirements of Annex II, III & IV (Version 2013 along with yellow pages of 36th AHM). The Commercial Offer may be submitted by responding against each para of Annex VI. Air India desires bidder to abide by all the terms and conditions of Annex-VI. Additional terms & conditions related to the para, if any to be proposed, may be indicated at the end of respective para by way of additional sub-para.

ENVELOPE – 3 : Master Envelope –

The separately sealed envelopes, containing the “Technical Bid”(Envelope-1) and Financial Bid (Envelope-2) and are to be placed in a Master envelope, sealed, super scribed in bold “Bid For Cargo services- Tender No: GH/CGO/IAD/2017/009 dated 11th April 2017, Washington” with name and address of the Bidder and then to be sent either by Hand Delivery/ Post/ Courier to reach latest by 1100 hrs (LT) on or before_2nd May 2017 at the address mentioned below:


Ms. Vandana Sharma,

Regional Manager-Americas, Air India Ltd.

570 Lexington Avenue, 14th Floor, New York, NY 10022

Tel : 212-404-1312, Cell : 929-250-5756, Fax :212-407-1303,



5. It may please be noted that, both the offers (Technical and Commercial envelopes) must clearly super-scribe the following .

·     Tender No.

·     Name and Phone no. of the Handling Company contact person.

·     Technical Bid or Commercial Bid.

Offers must be submitted by due date. Offers received after the due date, time and incomplete response are liable to be disqualified. Air India reserves the right to accept or reject any bids and/or cancel the tender process at its own discretion. Offer indicating rate(s) in the Technical Bid or Commercial Offer received in the Technical Bid Envelope (Envelope – 1) is liable to be rejected.

6. The offers received will be opened in Washington in the presence of bidders who are interested to be present. Initially the Technical Offers (Envelop-1) will be opened. Subsequently the Commercial Offers (Envelop-2) will be opened if possible for those bidders who meet Air India requirements technically under Annex V. Bidders will be informed about date, time and venue for opening of bids at the contact no. indicated on the top of the envelopes.

7. This Tender exercise will make any previous agreement at the Airport with any and all parties null & void. The SGHA signed as a result of this fresh tender exercise will supercede any previous agreement with the selected party.

8. If you require any clarifications, please contact Air India as per details mentioned below.

Ms. Vandana Sharma,

Regional Manager-Americas, Air India Ltd.

570 Lexington Avenue, 14th Floor, New York,

NY 10022

Tel : 212-404-1312, Cell : +1-929-250-5756, Fax :212-407-1303,


Mr. Manoj Kumar Kakar


Ground Handling HQ.

Air India Ltd.

Tel: +91 11 23422182, 23422162


With Warm Regards


Vandana Sharma

Regional Manager Americas

Air India Ltd.


Tender Comp IAD.docx
Annex VIII- Integrity Pact.docx

Address : Materials Management Department, Old Airport, Kalina Santacruz (E), Mumbai 400 029, India. Phone +91-22-26265555
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